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Privacy Policy

Smith System® is committed to the privacy of your information. This Privacy Policy is meant to help you understand the information we collect, why we collect it, and how you can manage it. This Policy applies to our website at http://smithsystem.com (the “Site”) and any related products, services, and communications (the “Services”). By using our Site, or by purchasing our products or services, you are acknowledging that you have read, understood, and accept this Privacy Policy.

In this Privacy Policy, any use of the words “you”, “yours,” or similar expressions refers to users of this Site and our Services, as well as any other individuals whose information we collect and process. References to “we”, “us, “our” or similar expressions refer to Smith System®.

This Policy does not extend to anyone whose personal information is not under our control or management, including data that is collected by other websites that you may visit before or after this Site, and which are not governed by this Privacy Policy. We are not responsible for the data protection or privacy policies of any other websites, and accept no responsibility or liability for those policies. Please carefully check the policies of other websites and services you use before you visit or submit personal information.

1. Information We Collect
1.1 Information We Collect and Receive. In order for you to use our Site and Services, we need to collect and process certain types of information. Depending on your use of our Site and Services, this may include:

  • Information you provide to us by completing forms on our website: For example, your name, contact, and address information, and any other information you may provide in the forms on our website;
  • Information you provide to us by contacting us: Any personal information you may provide to us when you email or call us, such as name, phone number, employer, and any other details you provide in your communications. Smith System may also request your contact information for the purposes of having someone contact you for additional information, or in response to your request for information from us;
  • Transaction information when you purchase products or services from us: For example, if you make purchases with your credit card, we use your credit card information for shipping, billing, and credit card validation purposes;
  • Information about your activity in connection with our Services, including your device information (such as your IP address, the type of device or browser you use, and your actions with respect to our products and services)
  • Information about the ways people visit and interact with our Site, such as traffic analytics, geolocation information, and other statistics; and
  • Information about your activity on our Sites, including your device information (such as your IP address, the type of device or browser you use, and your actions on the website).

We will only use personal information to provide you with information, products, or services you have requested, or for other purposes set out in this Policy. Personal information does not include aggregate information from which individual identities have been removed.

1.2 Information from Children. Smith System does not knowingly solicit or collect any personal information from anyone under 13 years of age, and children under 13 are not permitted to register for or use our Site or Services, include by subscribing to receive information from Smith System. Parents can contact our customer service department to access, change, or delete the personal information that has been submitted by a child. If we become aware that a child under the age of 13 has provided us with personal information, we will delete it.

1.3 Cookies and Tracers. We use cookies and similar technologies (e.g., web beacons, pixels, ad tags and device identifiers) to recognize you and/or your device(s) on, off and across the Site and different Services and devices. You can control cookies through your browser settings and other tools. You can also opt-out from our use of cookies and similar technologies that track your behavior on the sites of others for third party advertising. You can learn more about our use of cookies on our Cookie Policy.

2. How We Use Information
Smith System may use the personal information we collect for the following purposes:

  • To deliver our products and Services;
  • To provide our support services;
  • To process any financial transactions you make on our Site.
  • To keep your information secure, and to be able to verify your identity and contact information;
  • To alert you about product updates, special offers, updated information and other news and services from Smith System®;
  • To ensure our website and services are relevant to you and your interests;
  • To help us create and publish content most relevant to you; and
  • To contact you in response to sign up forms or requests such as our Project Quote or Contact Us forms.

3. How Information May Be Shared
Smith System will never sell or rent any of your personal information, and we will never share your personal information publicly without your consent. However, we may share your information with certain trusted third-party services to help us provide, improve, promote, or protect our products and Services. For example, we may partner with other companies to process your payments or store your data to support delivery of our products or Services. Whenever we share data with third-party services, we require that they use your information only for the purposes we’ve authorized, and that they protect your personal information.
We also reserve the right to disclose personal information when it is reasonably necessary to conduct our business, to protect Smith System’s legal rights and property, and to comply with the law or law enforcement. Otherwise, your personal information is never shared with any individual or other organization.

4. Protection of your Personal Information
We take the security of your personal information seriously and follow industry-standard practices to protect the data we collect and process. Smith System® has put in place commercially reasonable physical, electronic, and managerial procedures to safeguard and secure the personal information that Smith System® collects. Remember, the safety and security of your information also depends on you. No method of transmission over the internet or electronic storage is completely secure, so Smith System cannot guarantee its absolute security.

5. Email Notifications
We try to keep email communications to a minimum, and give you the ability to choose to receive marketing communications we may send. For example, we may send you email relating to the products or Services we provide. You may also choose to receive certain marketing email communications, from which you may opt out at any time. You can always opt out of receiving email from Smith System® by clicking the unsubscribe link contained in all our emails, or by sending us an email at marketing@smithsystem.com stating your request. This opt out does not apply to information provided to Smith System® as a result of a product purchase, product service experience, or other transactions.

6. Retention
We will hold your personal information on our systems for as long as is necessary to perform the relevant processing activity for that information, or as long as is set out in any relevant contract you hold with us. This is a case by case determination that depends on things like the nature of the data, why it was collected, why it is processed, and any relevant legal or operational retention needs. For example, we may be legally required to hold some types of information to fulfil our statutory obligations. We review our retention periods for personal information on a regular basis.

7. Questions, Comments, or Complaints
If you have questions or comments about this Privacy Policy, or if you are not satisfied with this Privacy Policy or its application, we invite you to convey your concerns or suggestions to us at marketing@smithsystem.com. We will reply as quickly as possible and inform you of the steps, if any, that have been or will be taken in order to address your concern or implement the suggestion.

8. Updates and Changes to this Privacy Policy
This Privacy Policy is effective from 6/21/2018. We may update this Policy from time to time. If we do, we’ll let you know about any material changes, either by notifying you on the Site or by sending you an email. If you keep using our Site or Services after a change, that means you accept this Policy.

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