Customer Service

Buying School Furniture From Smith System® Customer Service, Ordering, Terms and Freight

What’s Needed for Ordering?

Be sure to include: 1. Quantity 2. Model Number 3. Description 4. Color Choice (top, edge, frame color for tables, and shell and frame color for chairs) 5. Price for each item, including quote number. For complete details visit: PO Checklist  Smith System® accepts orders via:
– email: smithfax@smithsystem.com
– fax: 972.398.4051
Cancellation or modification of orders must be submitted to Smith System® in writing. In some cases a cancellation fee may be charged if raw materials, work in progress or special products are involved. All tops are made to order.

Prices?

All prices are ex works; Carrollton (zip code 75006), Texas. Prices are subject to change without notice. Freight charges for shipments are prepaid and added to the invoice. For delivered pricing or delivered and installed pricing, Smith System® produces a price book based on shipping zone.

Terms?

Invoice terms for credit accounts are NET 30 days. New Customers are cash in advance. Orders are invoiced on the day of shipment. Smith System® accepts school purchase orders and credit cards. Credit cards are accepted for first orders only at a standard discount. Smith System® accepts Visa, MasterCard, or American Express.

Shipping Lead Times?

There are 15 Quick Ship laminate colors, 6 chair shell colors and 8 bumper edge colors. Frame color availability is specified on the catalog page. Quick Ship lead time for 20 bumper edge tables and 40 chairs is 5 business days plus transit time, though this may extend during the busy summer season. Please call for specific availability. If the product components are in stock, they will ship as soon as possible. Non-Quick Ship lead time is 8 to 12 weeks from the time of your order, and may extend to 16 to 20 weeks for non-standard product. Call Smith System® with questions. Shipping date is confirmed by acknowledgement 24-48 hours after receipt of purchase order. Every attempt will be made to meet that shipping date. However, it is subject to change without prior notification. Smith System® reserves the right to discontinue products and change product specifications and prices. We do not pay for split shipments.

Delivery?

Shipments are sent prepaid with charges added to the invoice. Product shipping weights are for product only. LTL shipments are sent on pallets. Pallet weights will be added to total weight for LTL shipments. Standard LTL shipments do not include inside delivery. Inside delivery is available. Inside delivery requests need to be on the order and appropriate freight charges will be added. Some products can ship FedEx. For orders that ship FedEx, inside delivery is included in freight charges. Smith System® will determine the mode, method and carrier which meet the best delivery criteria.

Freight?

Do not refuse freight because of damage or shortage. All merchandise is packed to comply with carrier requirements. For your protection, all shipments should be carefully inspected by the consignee before acceptance. The delivering carrier should be requested to record on the delivery receipt any damage to goods or cartons at the time of delivery. If further damage is found after delivery, immediate inspection by the delivering carrier must be requested. The delivering carrier must be notified at once of concealed damage. All cartons and merchandise must be held for inspection. Carrier liability ceases after 15 days.
Smith System® will assist our customers at all times to obtain claim settlement, but the consignee must take the necessary steps to obtain proof of loss or damages. Note: Carriers are not responsible for damage or shortage after the delivery receipt is signed without a damage or shortage notification.

Smith System® delivers to all 48 continental states. All orders delivering to other states and international locations are ex works Carrollton (zip code 75006), Texas. International freight quotes are available upon request and do not include taxes, duties, or customs brokerage.

Returns?

All desks and tables are made to order and are not returnable. Initiation of a returnable item must begin within 14 days of delivery. Smith System® will be unable to accept an item not reported within this time period. No goods will be accepted for return without prior authorization. Agreed returns will be subject to 30% restocking charge, plus any return carrier charges. Any unpacked, used or assembled item will not be considered for return.

Charge Backs?

The tare weights and dimensions listed are estimated; therefore Smith System® will not be responsible for freight costs associated with these variances. LTL Shipments go on pallets, weights vary.

Warranty?

Smith System® has a Limited Lifetime Warranty. For complete details visit: Warranty Smith System® indoor furniture is 100% UL Greenguard Gold Certified For Children and Schools Certified on our complete product line with the exception of butcher block.